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Privacy Policy

We prioritize trust, respect, and integrity in every interaction. Following a zero-trust approach, we process your personal data with strict security measures, ensuring transparency, control, and compliance at every step.

Privacy Policy

Effective Date: September 1, 2024

Version: 1.0

At NEBU LAH SDN. BHD., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Information page outlines how we collect, use, store, and protect your personal data when you use our website https://www.thenebu.com and our platform The NEBU (all pages under root domain thenebu.com)

1. Scope

This Privacy Information applies to your use of our website and our SaaS platform, The NEBU. We do not manage or handle any customer data other than that of our users who access and utilize the platform. This means that we only collect personal data necessary for account creation, management, and communication with our users. All other information are related to infrastructure and cloud project handling and are handled as per the terms of the contract.

2. Personal Data We Collect

We collect and process personal data about our users, which includes:

  • Contact Information: When you submit a request to Contact Us on our website https://www.thenebu.com, we collect information such as your name, email address, company name, company size, role, phone numbers, country, and any other details required for our commercial activity.

  • Account Information: When you create an account on The NEBU, we collect information such as your name, email address, and any other details required to set up your account.

  • Login Credentials: Username, password, and any multi-factor authentication details, if applicable.

  • Usage Data: Information about how you use The NEBU, including login activity, preferences, and interactions with the platform features. We use Google Analytics, Google Tag Manager, and Microsoft Clarity to collect aggregated analytics data, such as page views, session duration, and user interactions, to improve our Website’s performance and user experience.

3. How We Use Your Personal Data

We use your personal data solely for the following purposes:

  • Contact Information: To process in our CRM tool, to contact you.

  • Account Management: To create, maintain, and manage your account on The NEBU.

  • Platform Performance: To provide, enhance, and support the functionality of The NEBU.

  • Communication: To send important updates, notifications, or support-related communications relevant to your use of The NEBU.

  • Security: To ensure the security of your account and our platform, including fraud detection and monitoring.

4. Data Retention

We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Information page. Your account data will be retained until you request deletion or until your account is deactivated, within a maximum period of seven (7) years after the last login.

5. Sharing Your Data

We do not sell or share your personal data with third parties, except:

  • When required by law or to comply with legal obligations.

  • When necessary to provide platform services through trusted third-party service providers, who are bound by contractual obligations to keep your data secure and confidential.

6. Your Data Protection Rights

You have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.

  • Correction: You can request correction of inaccurate or incomplete personal data.

  • Deletion: You can request the deletion of your personal data where applicable.

To exercise these rights, please contact us at [email protected].

7. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or destruction. However, please note that no transmission of data over the internet is completely secure, and we cannot guarantee absolute security.

8. Changes to this Privacy Information

We may update this Privacy Information from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Information or your personal data, please contact us at:

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End of Privacy Information

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